Solve Active Sync Encountered A Problem Code 86000107 In Outlook Error

Invalid XML

Invalid XML Error

The desktop ActiveSync is an application that allows users to synchronize Outlook data that is stored on a desktop computer with a mobile device, like PDAs and smartphones that are installed with Windows CE or Windows Mobile. Microsoft Outlook on desktop computer stores its notes, emails, calendars etc in a file called Personal Storage Table (PST) file. For a number of reasons, you may observe a Windows Mobile based device failing to sync with the Outlook PST file. One of the main reasons among them is corruptions in the PST file itself. To get rid of PST file corruption, you will have to perform PST Recovery.

To explain the issue, consider a practical suggestion when you try to sync a Windows Mobile based device with a computer for Outlook items. The synchronization might fail and the program might display an error message.

“Active sync encountered a problem on the desktop. Support Code 86000107.” “invalid XML”

You can encounter this issue frequently while trying to synchronize Outlook program. This issue can occur due to a number of reasons.

  • Issues in the Windows Mobile device
  • Partnership with the computer is corrupted
  • The items that are being synchronized are corrupt
  • Outlook PST file is corrupted

These are some of the common causes of the Invalid XML error in Microsoft Outlook program. To solve this issue, you can follow the troubleshooting steps that are discussed below.


  • Deselect all the items that are being synchronized within ActiveSync. After that disconnect the Windows based device and then try to re-sync with the empty list.

    Active Sync

    Invalid XML Issues

  • In the case of corrupted partnership problem, you will have to disconnect the device and then delete the partnership. You can recreate it after reconnecting the device.
  • Find out the file that is causing the issue by enabling synchronization one at a time. You can then exclude the item/items that are causing the issue from the synchronization list.
  • In case of PST corruption, you can run the Inbox Repair Tool. Ensure that you enable the view of hidden files and then backup the PST file before running the tool.

These are the steps to get rid of synchronization issues in the Outlook program. If the PST file remains corrupted despite running the Scanpst tool, you can either use your last backup or make use of some third party PST recovery software.

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Coming Windows Versions To Be "Converged"

Microsoft New Operating System

            Threshold From Microsoft

Microsoft CEO Satya Nadella caused quite a stir at the earnings call for the fourth fiscal quarter meeting held recently. He announced that the upcoming version of Windows draws from three operating systems, and will comprise “one single converged operating system for screens of all sizes”. ZDNet evaluates the claim as partially true.

What is this converged operating system?

The convergence Nadella is referring to here is more under the hood than over it. It is easy to construe that there will be an all-in-one version to fit every device a person might use, but actually, there won’t. Multiple SKUs will still be present, because the functionalities in these devices cannot be exactly the same. Microsoft has botched the struggle for OS supremacy by coming up with user interfaces which were unmanageable separately.

What “single converged operating system” implies is that Microsoft new operating system versions will comprise and employ the same code core from here on out. The company has had this prospect in their cross sights for some time now. It’s akin to the way Xbox One gaming device, which runs on a threadbare version of Windows 8, and promises a common code foundation for all Windows operating systems. Developing apps and services for the latter would be a walk in the park, relative to how it has been until now.

When considering the apps, the “convergence” extends to software too. In this area, the aim is to make sure that an app only needs to be purchased once. It should then be compatible on any device that the customer uses. Using Microsoft new operating system would be much smoother if this same universality is available in the app development sphere as well, but we are not there yet.

Multiple SKUs

           Threshold Operating System

Next up from Microsoft new operating system (likely to be launched as Windows 9) is slated for release in the spring of next year, with a preview coming out sometime in September. The OS will require that customers agree to have monthly updates pushed to them automatically. Tech reports offer a peak at what is awaiting users, which reportedly includes the long-anticipated Start menu, removal of the Charms bar, etc. What people mostly want though is the reinstatement of a desktop UI. This is exactly opposite to what Surface Pro users would want, so it will be interesting to watch how the user community reacts to the new OS.

For more stories on Windows 9, read our latest posts. We also offer tech support for issues with your Windows PC, so call our hotline for any assistance.

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How to Build a pc in under 7 min.

Learn how to build a PC in less than 7 minutes. Check out the instructions offered by Omni Tech Support here:

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Steps To Fix Outlook Search Problems

Outlook Problems

           Outlook Issues

Microsoft Outlook is one of the most advanced email applications that comprises of several useful features. Most of these features such as a calendar, task manager, journals etc. help the users to successfully schedule and organize their important dates and events. In addition to this, Outlook also serves as an excellent personal information manager that securely stores the personal and contact information of the users in specific folders. If the contact information of the users is stored in the Outlook address book, the personal storage tables store the personal information of the users.

Sometimes, while running Outlook, you may encounter certain issues that may prevent you from accessing the application further. For example, you may find it difficult to search for an email in Outlook. Although you can contact the Outlook tech support team anytime to fix such Outlook problems, you can also fix them manually.

For fixing the Outlook search problem, you can use the following instructions.

  • At first, you need to start Windows and click on the Control panel. Now, you need to click on Windows Features activate and deactivate
  • Next, you need to switch off the Windows Search optionto allow Windows to start a reconfiguration. Now, restart the system.
  • Now, try entering something into the Outlook search box. Here, you’d get a pop up from Outlook that the Search function is not working. Now, you need to close Outlook and restart Windows.
  • After restarting your system, again go to Control panel and click on the Windows Features activate and deactivate option.
  • Next, try switching on Windows Search. Again, Windows will start a reconfiguration and ask for a restart.
  • Now, you’d see that Windows will reinstall the Search function in your system. Once restarted, click on the Indexing Service.

    Personal Information Manager

                    Outlook Updates

  • In the next step, you need to click on Change and Rebuild the Index option and then rebuild the index to fix such Outlook problems.
  • As the index gets rebuilt, you need to open Outlook and then type in something into the Search box. Here, Outlook may tell you that the search results are incomplete.
  • This means that there are certain items left that still need to be indexed. For this, click on Search tools to find the option by the name Indexing Status.
  • You will get a list of items that still need to be indexed and you can continue doing the process.

Now, once you click on the Search option in Outlook, you will get more results for sure. However, if you still face the same issue, you may get in touch with our technical support team for further assistance.

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Repairing Corrupt PST Files In Outlook

Outlook Repair

            Outlook Repair Tool

If you are a regular Microsoft Outlook user then you might have come across PST file corruption issues at least once. One of the major issues with the Outlook program is the corruption of the PST files stored in the system. The problem is that when there are some corruption issues, the users will not be able to access some of their emails. However if the corruption is serious, the users will be completely blocked out from accessing their Outlook account. The term PST stands for Personal Storage Table and is used to store all the personal data of the user like emails, contacts, calendar entries and all other user information.

The PST files are locally stored in the storage locations found in the computer, but this can also be added in the server. If the default storage location has not been changed, you can find the emails in the location given in the path here, C:Documents and SettingsUSER Local SettingsApplication DataMicrosoftOutlook. Outlook repair team suggests that you look for the file named Outlook.pst in the given location and use a repair program to fix the issues with the Outlook program.

The best thing with Outlook email manager program is that most of the Outlook issues can be fixed by running the Inbox repair tool embedded with the program. Often, the program itself runs the repair program and if you try to use the program while running the repair process, the program will not start and will show you the message that states “Outlook is running PST repair”. If the automatic Outlook repair process fails to fix the issue, then you will have to run the inbox repair tool. But, for launching the tool you need to find the executable file of the tool.

Running PST Repair

                   Repair Outlook

The tool is named as scanpst.exe and you can find the file by searching for it in your computer. When the file is shown in the search results, double click on it to launch the file and then follow the instructions shown by the wizard to repair the Outlook email manager program. Before running the tool, make sure that you have stopped the Outlook email manager program. If you are not able to find the file, look for the file named CNFNOT32.EXE and launch it to unpack and install the Scanpst.exe file.

If you follow the simple tips given above, you will be able to fix the issues with Outlook due to data corruption.

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