What To Do When You Cannot Call A Contact From Outlook?

Outlook Problems

      Resolving Outlook Issues

You might be making use of the Microsoft Outlook program to manage your email messages, contacts, calendar and more. The Outlook program that is provided with the Microsoft Office suite is much helpful in managing the email messages of the users. The users have the option to call from an Outlook contact but this feature may not work all the time. Some of the users consider this as one of the common Outlook problems and may uninstall and reinstall the Office suite to fix the same. But this is not necessary in this situation as there is a known issue with TAPI and Office communicator. The issue is that the Outlook program will not use TAPI if Office Communicator 2007 R2 is already running.

This is a known issue that affects both Outlook 2007 and 2010 programs. Luckily, the fix is the same for both of the programs. The fix is to either make a TAPIOVERRIDE registry entry or to exit Communicator. This issue can also be caused by other programs that are used to make calls. The programs can be Skype, Windows Messenger etc.

If you have installed Widows 64 bit or 32 bit with Outlook 2010 64 bit version, you will have to make changes in the registry entry to fix the issue. To do this, press Windows and R keys together to reach the Run window. In the Run window, type in regedit and then press the Enter key. You will now need to navigate to the corresponding registry key and then add the value TAPIOVERRIDE DWORD. You will have to make the Cal Integration key if it is not present.

Outlook Help And Support

                 Outlook Tech Issues

Another thing that you should note is that you will need to close and reopen the Outlook program for the changes to take effect. Another thing is that at least one of the users should reselect the modem. If you find that the above fix does not resolve the issue, you should check if the modem is selected.

If you have installed the 64-bit version of Windows and are using 32-bit version of the Outlook program, you will have to add TAPIOVERRIDE value to registry keys that are used by the WOW64 node. To do this, press Windows and R keys together to open Run line, type in regedit and press the Enter key. If call integration is not present, you will need to make it. To know further on resolving such Outlook problems, you can contact the Outlook help and support team.

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Fixing The Outlook Blank Message Issue

Outlook Problems

         Outlook Exchange Server

One of the most annoying Outlook problems is being unable to open digitally signed or encrypted email messages. Though not as bad as a missing backup file, it can nevertheless cause the user considerable hassle. Important email messages can appear empty sometimes, or with truncated text in the body.

When you can’t read an email which has been sent to you, then it’s safe to assume that there is some sort of compatibility issue with the email applications. The sender’s email client might not be compatible with your version of Outlook. In Outlook 2007, it’s usually a blank message which signals you have this issue. What you get instead of the original message is a blank window, which sometimes hangs after opening.

What people usually do is scan for a virus infection which has gotten in via the mail. This should be easy to do if you have a resident antivirus. Alternately, you could reinstall the Office suite so that any bug gets thrown out. There is also a fix you can use from within Outlook.

  • Go to the Tools menu, and then go to E-mail Accounts.
  • This will bring up the E-mail Accounts dialog box. Hit the View or change existing e-mail accounts button here, and then hit the Next button.
  • Go to the Name section underneath, and then hit the Change button.
  • Check the box beside the Use Cached Exchange Mode option. Hit Next, and then OK.
  • Finally, hit Finish, and then relaunch the client. Hopefully, this will have fixed the problem for you.

    Outlook Data

          Outlook Cached Exchange Mode

To use the Cached Exchange Mode, you need to be on a Microsoft Exchange Server 2000, Exchange Server 2003, or Exchange Server 2007 account. If you have a home account, then you probably don’t use one of these. You could go online and find out about the different versions of Exchange which your account connects to.

What the Cached Exchange Mode does, is allow you a better experience with the Exchange account. One of the benefits is that you’ll have a copy of the mailbox stored locally, on the machine. Because this is frequently updated, you can save the time of connecting to each message and opening it online.

Accessing local data makes the process all the faster. And the best thing is, if you happen to face Outlook problems which keep you from connecting online, you’d still get to access the Outlook data stored on your PC.

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How An Invalid XML Syntax Comes About

Invalid XML

             XML File Validation

XML is a markup language used for the structuring of digital data. The files used to store said data are saved in the XML format, with the data items as elements. Each of these appears inside the XML with a tag.

You can coordinate work in multiple other programming languages while using XML; in fact this is common practice in the delivery of online and desktop apps. But one thing needed for this to work is that you have the XML content structures in the proper format. When this isn’t the case, you get what’s called the Invalid XML syntax.

The markup language syntax

The XML syntax has its own attributes and elements, with each of the latter having two tags; one each for the opening and closing, and for the content in between these. The first tag also has some extra information to supply to the attributes of the data item. With XML, you can have structures inside other structures, following a process called nesting. The inner elements in a nested structure are called child elements.

If all the elements within an XML data store are structured rightly, then the file is said to be well formed. This means that it adheres to the rules which the XML syntax comes with. These are many, with an example being that you need correctly closed and nested elements inside the data store.

XML Content

              XML File Structure

Developers use something called XML Schema to lay out the rules for what structures an XML data store can have. If you’re using a schema, you are theoretically able to select the elements and attributes of for the data store. You can even set rules for the nesting of elements. Sometimes, you’ll need to place restrictions on these structures simply to allow for the execution of another process. The Schema definition is what lets you check the validity of the data store. This is what differentiates Valid XML data from well-formed XML data. The latter simply follows the XML syntax, while the valid data follows the schema (XSD, or DTD).

Invalid XML syntax is caused by data that doesn’t conform to an XSD or DTD. This happens if the developer hasn’t checked for the validity of the XML file. Sometimes, they check only if the data is well formed, which is a whole different thing. The problem can be prevented by doing a check with the XML Schema and DTDs.

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Recovering Your Deleted Emails In Microsoft Outlook

Outlook Repair

Outlook Issues

Outlook, developed by Microsoft, is often regarded as the most advanced and useful email application because of the numerous options available in the program. Along with being such a wonderful email client, Outlook also serves as a personal information manager for the users. This is because the program stores the personal and contact information of the users in specific folders i.e. the personal information is stored in Personal Storage Tables or PST files, and the contact information is saved in Outlook Address Book. The users can also contact the Outlook tech support team anytime to do the Outlook repair for fixing associated issues.

Sometimes, users confront issues where they find it difficult to recover some of their important deleted mails in Outlook. In such cases, you can use the following instructions.

Recovering emails from Deleted Items folder

  • Whenever the items are deleted in the Outlook Web Access, they are moved temporarily to the Deleted Items folder. This option has been set as by default.
  • As far as the time period up to which they remain in this folder, it depends on your company’s Outlook Web Access settings.
  • For recovering the deleted email from this folder and do the Outlook repair, you need to first click on the Deleted Items folder and then drag the message you’d like to restore to the specific folder in Outlook.

Recovering emails from Recoverable Items folder

  • Well, if your email has been moved from the Deleted Items folder in the Outlook Web Access to another temporary holding area called Recoverable Items, you’d require recovering your desired email from here.
  • Here, you need to first click on the Deleted Items folder and then click on the Recover Deleted Items option on the pop-up menu. This is the option that appears to launch the Recoverable Items folder.

    Outlook Tech Support

    Outlook 2013

  • In the next step, you need to click on the email you want to recover followed by the Recover Selected Items icon. Now, you need to choose the folder into you which you want to move the email and once you have done it, click on Recover.
  • Similarly, you can repeat the same procedure for each of the emails you would want to recover from the Recoverable Items folder.

By following these instructions, you can successfully recover your deleted emails in the Microsoft Outlook application. To get more assistance on the same, you may contact our 24×7 tech support team.



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Fixing The 0x800ccc0f Error Message In Outlook

Invalid XML

           Invalid XML Fix

If you are using the Outlook 2002 program, one of the error messages that you may get while you are trying to send or receive email messages in the Outlook 2002 program is “Task ‘server name – Sending and Receiving’ reported error (0x800ccc0f).” This error is usually referred to as the Invalid XML error and typically occurs when the Outlook program is unable to establish a connection with the email server. The steps to get rid of this error are explained below in this article. You can follow these troubleshooting steps carefully so that you do not encounter any Outlook errors.


  • Before starting the steps, ensure that you are connected to the Internet. To do this, you will need to right-click on the network icon located on the taskbar, then select Connect to a network, and then ensure that your network says Connected. If not, you need to single click on the icon to highlight the network and then click on the Connect button. If you are still unable to connect to the network, you will need to check with your ISP (Internet service provider) to fix the issue.
  • You can then restart the Outlook 2002 email client program and then close the program. After that, wait for some time and then reopen the program from the desktop shortcut Start menu. At times, a simple restart can fix the issues and errors with receiving and sending email messages in the Outlook program.
  • Now you will need to verify the account settings. Click on the Tools tab and then select Account Settings. You can double check the incoming and outgoing server data and the respective port numbers. After that, you can double check your username and password. If you are unsure of your incoming and outgoing server data, you will need to contact your system administrator.

    XML Errors

                 XML Errors

  • Start the Outlook program in Safe mode. To do this, click on the Start button and then type outlook.exe /safe in the Search box. Hit the Enter key.
  • Delete the suspicious email messages from your inbox.
  • Update the Outlook program. Click on the Help tab and select Update.
  • Temporarily disable Windows Firewall and click on Start button. Type Windows Firewall and then hit the Enter key. Click on the link Turn Windows Firewall on or off and then select Off.

These are the steps to fix Invalid XML errors in the Outlook 2002 program. For further assistance on XML errors in Outlook, contact our tech support desk.

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» Fixing PST Corruption In Outlook On Windows 2000 And XP
» How To Fix Various Outlook Errors


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