Fixing Issues With A Corrupted Outlook Express 6 Program

Outlook Problems

          Fix Outlook Problems

Microsoft Outlook Express is a stripped down version of the Outlook personal manager program. The Outlook Express program can be used only for managing the emails of the user. One of the main issues with the program is that it gets corrupted sometimes and fails to work. Here we discuss some simple tips for fixing the issues with the Outlook Express email client.


  • If you are currently using the Outlook Express 6 program, close the application before you begin with the troubleshooting steps. Restart your system after closing the program by clicking on the Restart tab found in the Shutdown menu. When the system starts up, logon to the system and click on the All Programs tab found in the Start menu for viewing all programs installed with your system. Click on the tab for Outlook Express program. Often just a simple restart of the system or program will fix the Outlook problems shown by the program.
  • One of the other simple steps that you can take for fixing the issues with Outlook email manager program is to clean up the temporary internet files stored in the system. One of the main reasons for the errors found while trying to send or receive emails is the presence of corrupted offline files stored in the system. Therefore, if you clean the temporary files, you will have no issues with the Outlook Express program.
  • For removing temporary internet files, open the Web browser and then click on the Internet Options tab found in the Tools menu. Click on the General tab found in the dialog box and then on the Delete button found under the Browsing History tab.

    Outlook Express Email Client

    Troubleshooting Outlook Problems

  • Make sure that you have put a check mark in the check box found next to the option labeled as Temporary Internet Files. Now click on the Delete button for deleting temporary internet files.
  • If you are still having issues with the program, make sure that the account settings are configured correctly. If the incoming and outgoing servers are not well configured, then you might have some issues while working with the Outlook Express program. So make sure that they are well configured.
  • Installing an anti virus program on your system will greatly help in keeping the program safe and secure and free from corrupts.

If you follow the simple tips given above, you will be able to fix all the Outlook problems with the email client.

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Fixing 'Unable To Expand The Folder' Issues In Outlook

Invalid XML

            Invalid XML error in Outlook

Microsoft Outlook is an email application client released by Microsoft, coming as a part of Microsoft Office suite. It offers various functions to the users including sending and receiving of emails. In addition, it will allow the users to share folders that will help the other users view emails, tasks, notes, calendars and journals very easily without any problems. However, the users need to select a permission level for other users to access these folders before they can share them.

However, even if you added the mailbox folder of an Outlook user to your Outlook profile correctly and still, you are receiving error messages like these ‘Microsoft Outlook is Unable to Expand the Folder’ or ‘Invalid XML error’, then you need not worry as there are some simple troubleshooting steps available to fix these errors. Setting proper access permissions for the shared folder will resolve the error when a user receives any one of the above said error messages.

Well, given below are some easy instructions given by the Microsoft support team to fix the ‘unable to expand folder’ issues in Microsoft Outlook.


  • Start the process by right clicking on the Mailbox in the Windows computer that contains the shared folder or mailbox. Then, you need to click on the option called Properties seen on the shortcut menu.
  • From the tab called Permissions, you need to put a tick mark to the checkbox labeled Folder Visible followed by clicking on the button called OK.
  • Now, from the menu called Tools, you need to click Options.
  • In order to select the individuals, who need the permissions to access the shared mailbox or folder, you need to click on the option called Add that is seen under the tab Delegates.

    Microsoft support

                   Solving Invalid XML error

  • In the dialog box named Delegates Permissions, you need to highlight the permissions that you want to offer to the delegates with access to the folder. Now, click on the button called OK.
  • Double clicking on the shared folder or mailbox from the mailbox of any one of the delegates will open the shared folder or mailboxes.

These instructions given by our customer care team will help you to fix the ‘unable to expand folder’ issues in Microsoft Outlook, which sometimes leads to ‘Invalid XML’ error message. For more doubts and issues regarding this, it is better to contact our Outlook support team. The tech support team will help you in clearing all your doubts and issues related to Microsoft Outlook.

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How To Resolve Invalid XML Errors In Outlook

Invalid XML

Fix XML Errors

Outlook is an email program from Microsoft that helps you to send and receive emails to and from your contacts. The program helps you to add any number of email accounts to it, and thus download emails to the computer.

Even though Outlook is considered as a feature rich email client, you may encounter a few troubles with it in due course of time. One of the errors that can come up in the program is Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded. So, how does this issue occur? This issue can show up in the program if you are running the compatibility mode in the program. Keep in mind that you do not have to turn on this mode if you are running Outlook in a Windows operating system.

In this post, we will take you through the steps involved in fixing this issue. According to Microsoft help forums, you can fix this issue by closing the program and launching it again after removing the file <profile_name>.xml. You should launch the program using the switch /resetnavpane. By this method, you create a new file and this would have the navigation pane folders restored. All the customizations carried out in the navigation pane would be removed and this includes folders for Favorites. Therefore, before carrying out the steps, it is advised that you take a backup of these folders.

Using /resetnavpane switch

  • Close the Outlook program.
  • Press the keys Windows and R together to open the Run window.
  • In the Run window, type outlook.exe/resetnavpane and click the button OK.
  • The above step will launch Outlook after resetting the navigation pane folders in the program.

    Email Client

    Solution For XML Errors

Deleting the profile configuration file

If the above steps did not work and Outlook did not restart, you may manually delete the configuration file. Keep in mind that this file is the place where all the settings and configuration related to your profile are stored. In order to locate this file, open the Start menu and type %appdata%\Microsoft\Outlook and hit the Enter key. This will launch the folder for Microsoft Outlook, where the various configuration files are stored. Locate the file with your profile name and ends with .XML. Delete this file.

With the above steps, you can fix the errors associated with Invalid XML in your Outlook program. For further assistance, you may contact our technical support team.

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Microsoft Introduces Monthly Update Packed With New Features For Windows 8.1

Windows 8 Features

               Windows 8 Support

Microsoft’s latest gaming console Xbox One is quite popular even among users of rival gaming consoles because of the frequent updates it receives. After each update, the console gets certain number of tweaks as well as new features. Thankfully, the software giant has extended this frequent update option to its latest operating systems as well. Both Windows 8 and Windows 8.1 get feature-loaded monthly updates now. Unlike the usual Windows Update, the new monthly update will bring in some new Windows 8 features and tweaks.

Tuesday update for Windows 8.1

The new update cycle introduced for the latest Windows 8 family OS versions is known as Tuesday Update. During this monthly update process, the operating system gets major security updates, patch fixes, tweaks and even new Windows 8 features. In fact, this monthly update cycle has been there since the launch of Windows 8.1. However, it only included security fixes and patch fixes. Xbox One model update loaded with new features and tweaks for Windows 8.1 was first rolled out on 12th of August. Users who downloaded and installed this update could see new features. Here is a list of the new features.

Miracast Receive

Miracast Receive should delight tech savvy users and developers more than average users. It is a new feature added to Windows 8.1 operating system via the Tuesday update released on 12th August. This feature displays the list of available Wi-Fi direct APIs for IHV (Independent Hardware Vendor). Resultantly, the IHV drivers can design applications that are compatible with Windows 32-bit apps. The advantage is that these apps will be compatible with 64-bit OS versions as well. IHVs can turn their PC into a Miracast receiver.

Improved precision touchpad

Monthly Update Cycle

                Windows 8 Help

The August 12th update to Windows 8.1 has improved the precision touchpad remarkably. Although this is one of the existing features, the update has added major tweaks like new end-user settings.  In the new end user settings, there are a few tweaks as well.

Improvements with SharePoint Online

Microsoft’s much appreciated service SharePoint Online has received a few updates through the August 12th update. If you get frequent prompts while accessing the SharePoint Online service, you would be happy to know that the update has reduced it. To enable it, you need to tick the checkbox before Keep me signed in while logging into your account.

The decision to roll out a comprehensive monthly Windows update with new Windows 8 features is sure to give Windows 8.1 a new appeal in the coming days.

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A Note On Errors In Outlook PST Files

Invalid XML

           Invalid XML Errors

Even though Microsoft Outlook provides various functions to its users, it can often show some errors when a person tries to open any corrupted PST files or folders. The errors that are cropping up may be a little confusing for the users and need appropriate troubleshooting to be fixed. Now, given below are some common errors that you will come across when you try to open a corrupted PST file or folder. To express the corrupted Outlook PST file name, we use ‘filename.pst.’

  • “The xxxx.pst file is not a personal folders file”
  • “Detection of errors in the xxxx.pst file”. In this case, you need to close the Microsoft Outlook application and all the mail-enabled applications that are open and run the Inbox repair tool. When you run the inbox repair tool, it will diagnose the errors and fix it automatically.
  • Invalid XML errors.
  • “A problem occurred with Microsoft Outlook and needs to be closed. We are sorry for the inconvenience.”
  • “The xxxx.pst file was not found”.
  • “Unable to display the Outlook folder. The xxxx.PST file could not be accessed”.
  • “xxxx.pst file cannot be acceded- 0×80040116.”
  • “Data error xxxx.pst file could not be accessed. Cyclic redundancy check.”

The Inbox repair tool found in Microsoft Outlook can be used to fix the problems connected with corruption of PST files. Even though it repairs the corrupted PST files, in most cases. It will not work properly and will not be able to fix the corrupted files. When the Inbox repair tool fails to work, you will see some issues or problems that are listed below.

  • “File xxxx.pst is not recognized by the Inbox Repair tool”
  • When you run Inbox repair tool, it hangs and will not carry out the repairing process
  • An unexpected error prevented access to a specified file. In this case, you need to try using the inbox repair tool again but before that you need to check the disk for errors by using ScanDisk.

    Outlook Support

              Outlook Invalid XML

  • “The PST file that is fixed by the Inbox repair tools does not contain the needed items or is empty.”

You may also encounter the following problems frequently when you use Microsoft Outlook. However, you need not worry as it can be fixed easily by using the Advanced Outlook Repair.

  • if you deleted Outlook emails and other items unexpectedly or by mistake.
  • Larger PST file size.
  • Losing or forgetting the login information for the PST file or losing the password.

These are some of the frequent errors that are encountered as a result of corruption of PST files. For more help on Invalid XML errors, contact our Outlook support number.

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